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Frequently Asked Questions

Clear answers to common questions about our services and how we support clients

What types of businesses do you typically work with?

We work primarily with small businesses and nonprofit organizations. Most of our clients are based in the Charleston area, though we also support organizations with offices in other states. We are a good fit for businesses that want dependable IT support without contracts or complicated service plans.

No, we do not use long-term contracts. Our clients stay with us because of the service we provide, not because they are locked in. We charge by the hour and earn our clients’ trust every day through consistent, reliable support.

We charge an hourly rate rather than monthly fees or bundled packages. Our standard hourly rate is $125, and we offer a reduced rate of $115 per hour for nonprofit organizations. This approach gives clients clear visibility into costs and control over their IT spending.

Yes, most of our work is done on site. We believe being present allows us to better understand our clients’ systems, workflows, and people. When you call us, you work with technicians who already know your environment, not a rotating help desk. We can provide remote support, and do so when it will save our clients time or money.

When an IT issue comes up, our team responds quickly with 24/7 support and works directly with your systems to resolve it. We focus on fixing the root cause rather than applying temporary workarounds. Our goal is to get you back to work with minimal disruption.

Yes, data protection and cybersecurity are a core part of what we do. We help businesses reduce risk through layered security, monitoring, backups, and practical guidance. Our approach focuses on prevention, visibility, and quick response when issues arise.

We do. We help businesses use cloud tools for file access, collaboration, and secure remote work. Our team supports many businesses with remote and hybrid work environments, ensuring they stay connected and productive. We support cloud platforms in ways that improve flexibility without adding unnecessary complexity.

We work closely with our clients to plan technology that supports growth rather than reacting after problems appear. This includes reviewing systems, recommending upgrades when needed, and adjusting support as demands change. Our role is to help technology scale alongside the business.
We begin with a conversation, taking the time to understand your business, your current systems, and what is or is not working. From there, we recommend practical next steps and provide support that fits your needs and budget.

We understand that managing costs matters. Because we do not require contracts or fixed monthly packages, we have the flexibility to work around your budget rather than forcing you into a one-size-fits-all pricing model.

Whether you need to stay under a certain monthly amount, adjust support as your business changes, or prioritize only the services you need, our business model can adapt to those changes.

Unlike many IT providers that charge per user or per device, we focus on practical support that makes sense for your business. We communicate regularly, stay aligned with your priorities, and help you make informed decisions, so your technology support remains effective and affordable.

Yes, we monitor the systems using industry standard systems. We do not charge to monitor your systems.  We are happy to discuss our monitoring with you.